Please Don’t hesitate to call when you need help quickly! But it never hurts to start with an email to our Support team too – in fact, it’s sometimes the fastest way to get your question answered!
We are typically able to respond to email requests faster than phone requests, because our technicians can quickly switch between several tasks at a time when they’re not conversing by phone. This is why we advise our customers that email is usually the best option for getting support.
To help ensure that we’re always able to respond quickly to our customer’s urgent issues, we suggest that whenever possible, any lower priority questions be sent in by email.
Of course, if you have a deadline to meet or are unable to do your job, that is an urgent & important issue – no matter how simple the answer may end up being! So when in doubt, please call!