Support

Customers of Nomerel’s Managed Services or Cloud PBX systems can obtain assistance using the following methods:

 

When in doubt, call!

Please Don’t hesitate to call when you need help quickly!  But it never hurts to start with an email to our Support team too – in fact, it’s sometimes the fastest way to get your question answered!

For Urgent or Important Issues

  • Call us at (918) 806-9000 from the Tulsa Area
  • Or Toll-Free at (844) 666-3735

 

For Assistance or Change Requests

  • Click here to Email the Support team with your request
    • A ticket will be automatically generated, and a technician will respond as soon as possible

 

Not Sure Which Method To Use?

We are typically able to respond to email requests faster than phone requests, because our technicians can quickly switch between several tasks at a time when they’re not conversing by phone.  This is why we advise our customers that email is usually the best option for getting support.

To help ensure that we’re always able to respond quickly to our customer’s urgent issues, we suggest that whenever possible, any lower priority questions be sent in by email.

Of course, if you have a deadline to meet or are unable to do your job, that is an urgent & important issue – no matter how simple the answer may end up being!  So when in doubt, please call!